Why Telus Mobility is losing a 16 year Wireless Customer

I have been a Telus customer since they bought Clearnet in late 90’s. I have carried them from city to city, province to province, upgrading phone every couple years. Conservatively I have spent in phones and contracts around $23K in that time.

Tales from Telus: The Competition - Wind

Wind Mobile is the real unknown in this comparison. There are some massive caveats that are unavoidable with this service, the largest being that there is literally no coverage outside of major cities. Uncertainty with the financial stability of the company combined with spotty customer service make this a more complicated choice given unlimited data plans and low prices.

Tales from Telus: The Competition - Rogers

I hate Rogers. When I used them as a wireless customer and as a cable customer service was uniformly terrible, but that was a long time ago.

However, they might be worth a look.

Tales From Telus: The Competition-Bell

I have not been a Bell customer in decades. As a third party ISP customer Bell has been a thorn in my side for years as they conspire to not provide the legally mandated service levels that is required of them. 

However, they might be worth a look.

Tales from Telus: The home team

Given the disgusting current state of price gouging in Canada's wireless market I needed to make a plan and do some research. I knew what I wanted from a provider:

• Value for money: Call time minutes and texting is meaningless in a world of smartphones. Data would be the only thing that mattered.
• Network reliability
• Customer service
• Ease of use to self manage accounts

I also knew that I would have to eventually buy out of my existing contracts to move my already unlocked phones.

Tales from Telus: a descent into madness

I have been a Telus customer since 1997. I even recently found a rate plan brochure outlining their offerings at a time when the dollar was worth (adjusted for inflation) 36% more than it is today.